Privacy and Refund Policy

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use Timer boxes that have that has been opened or parts with dirt on them. Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@naiadirrigation.ca.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@naiadirrigation.ca and send your item to Bay 21, 235105 Wrangler Drive Rocky View Alberta Canada T1X 0K3.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to Bay 21, 235105 Wrangler Drive Rocky View AB T1X 0K3 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When it comes to online transactions if we are unable to verify your address with our merchant services account. Payment will be due in advance by way of a certified cheque or any other means that we find appropriate.

Privacy Policy

Naiad Irrigation Systems Ltd. certifies that all individually identifiable information is kept confidential. We do not sell or disclose any personal information about our users. Information users provide us with at the time of registration is not distributed to any third party users.

All personal information collected by Naiad Irrigation Systems Ltd. is kept in secure areas. In order for Naiad Irrigation Systems Ltd. users to access our services, they must provide all information requested at the time of registration (i.e. username, email, etc.). As aforementioned, this information is necessary to keep track of individual accounts and to contact the user when needed.

Naiad Irrigation Systems Ltd. does track general information about people visiting our site and other pages with our tracking service by reading browser settings. This does not include any personal information. Please continue to read for detailed information.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

We use Google Analytics and Facebook Pixel to track user data.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number.  We also keep the last 4 digits of your credit card for security and order processing purposes.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: – Communicate with you. – Screen our orders for potential risk or fraud. – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use Naiad Irrigation Systems Ltd. How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

To opt-out from your data being collected and used please refer to your preferred platform:


YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.

LIMITED DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

All personal information that you may provide through this website will be kept on a secure, password-protected server accessible only to our employees, agents, or contractors all of whom are required to sign a confidentiality agreement.

From time to time we may send out e-mails with relevant offers and information about products and services that we and/or affiliates offer. You may remove your e-mail from our mailing list at any time by contacting us at the contact email address or telephone number provided below.

CURRENCY

All currency displayed is in Canadian Dollars ( CAD )

If you have any questions, comments, or concerns about our privacy policy you may contact us at:

Telephone: 403-618-3767
E-mail: info@naiadirrigation.ca

We reserve the right to make changes to this policy. You may check for updates to our Privacy Policy from time to time on this website.