403-618-DROP (3767)

Privacy and Refund Policy

Privacy Policy

Naiad Irrigation Systems Ltd, Calgary certifies that all individually identifiable information is kept confidential. We do not sell or disclose any personal information about our users. Information users provide us with at the time of registration is not distributed to any third party users. All personal information collected by Naiad Irrigation Systems, Calgary is kept in secure areas. In order for Naiad Irrigation System Ltd, Calgary users to access our services, they must provide all information requested at the time of registration (i.e. username, email, etc.). As aforementioned, this information is necessary to keep track of individual accounts and to contact the user when needed. Naiad Irrigation Systems Ltd, Calgary does track general information about people visiting our site and other pages with our tracking service by reading browser settings. This does not include any personal information. This information is only used to determine the composition of our user and visitor base. Naiad Irrigation Systems Ltd, Calgary retains the right to use such information and information about members in the marketing, general promotion and publicity of Naiad Irrigation Systems Ltd, Calgary and its services. As always, if you have any questions or concerns with this policy or any of Naiad Irrigation Systems Ltd, Calgary services, please send your comments to us at info@naiadirrigation.ca Contact Naiad Irrigation Systems Ltd, Calgary via email or call our office (403) 618-3767.

Returns Policy

Call customer service at:  403-618-3767 or email:  info@naiadirrigation.ca

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use Timer boxes that have that has been opened or parts with dirt on them. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@naiadirrigation.ca. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@naiadirrigation.ca and send your item to: Bay 21, 235105 Wrangler Drive Rocky View Alberta Canada T1X 0K3. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: Bay 21, 235105 Wrangler Drive Rocky View AB T1X 0K3 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.We don’t guarantee that we will receive your returned item.

When it comes to online transactions, if we are unable to verify your address with our merchant services account.  Payment will be due in advance by way of certified cheque or any other means that we find appropriate.